Our management team and senior consultants are thought leaders in the areas of consumer engagement, CRM, data-driven marketing and customer experience. They are authors of numerous books and articles and are on the editorial boards of leading journals. Neil is a visiting professor at De Montfort University / Leicester Castle business school, one of Europe’s top business schools and Nick chairs the digital council of the DMA, Europe’s largest Direct Marketing Association.
TCF run Customer Horizons, a network of the UK’s most experienced marketers, customer experience and insight professionals, who meet several times a year to discuss latest innovations and practices in digital, social, CRM, customer experience and mobile.
All of this gives TCF consultants the knowledge, confidence and authority to speak on the subject, often stimulating the debate amongst leadership teams.