TCF Data Policies

TCF Privacy Policy

Policy Effective Date: January 1st 2016
In order to see any updates to this Privacy Policy, please consult this page on a regular basis.

Your privacy is important to us. At The Customer Framework we are committed to ensuring that your privacy is respected and protected.

Thank you for visiting the Privacy Policy page within The Customer Framework website.

As part of this commitment, we have prepared this Privacy Policy (the “policy”) to explain the manner in which The Customer Framework collects, uses, transfers, discloses and otherwise treats the personal information of visitors.

This Policy applies to all websites that are owned and operated by The Customer Framework Ltd. The Customer Framework is the data controller with respect to Personal Data collected and processed via its respective website.

In this Policy, “Personal Data” means information which relates to an individual and which identifies that individual, either directly or indirectly (together with other information that is reasonably likely to come into the possession of The Customer Framework), such as your name, email address or telephone number.

1.0 The information you need to know about us:

We are The Customer Framework Ltd.

Our company registration number is 5972093.

Our office is registered at 27a High Street, Esher, Surrey, KT10 9RL.

Our VAT number is 901 7815 36.This Privacy Policy Statement explains how we use the information we collect about you and how you can contact us if you prefer to limit the use of that information.

2.0 The information we collect and how we use it (including cookies)
Generally, you can visit The Customer Framework website(s) without providing any Personal Data about yourself. However, in order to access some parts of our websites, such as to download certain documents, or in connection with another specific purpose, we may need to collect Personal Data from you.  Providing Personal Data to us in these events is voluntary.  If you do not provide Personal Data to us, then you will not be able to benefit from the respective functionality offered by our websites, such as communication, downloading of documents or recruitment.

You should understand that any information that you provide via this web site may be used by us to contact you regarding your enquiry, and any matter relating to The Customer Framework Ltd services, your request or use of this web site.

2.1 The Use of Cookies
Cookies are used on this website. By using our website, you agree that cookies are to be placed on your device as further explained below.

Cookies are small pieces of data (stored on your computer hard drive) that a website sends to your computer’s web browser while you are navigating through it. They have many different purposes, but mainly, cookies enable you to navigate between pages easily, to remember your preferences, and eventually to improve the user experience. These cookies may then be stored on your machine to identify your computer.

Cookies used on this website can be either set up by our website or by a third-party website. Moreover, these cookies can be “session” or “persistent” cookies: a session cookie is a cookie that is automatically deleted when the user closes the browser, whereas a persistent cookie is a cookie that remains stored in the user’s terminal device until it reaches a defined expiration date. Cookies used on The Customer Framework website have a maximum lifetime of 12 months.

Your browser options allow you to disable cookies (See section 2.4 below).

You should note that if you do disable cookies, you may not be able to access all the services on this site.

More information on cookies can be found at

2.2 Other non-cookie technologies:
The Customer Framework also enables the use of technologies that perform functions similar to cookies such as web beacons or other technologies that may be included in marketing e-mail messages or newsletters in order to determine whether messages have been opened and links clicked on. Web beacons do not place information on your device, but may work in conjunction with cookies to monitor website activity.
2.3 “Do-not-track” signals
Some web browsers may transmit “do-not-track” signals to the websites with which the browser communicates.  As of the Effective Date of this Privacy Policy, an industry standard has not yet been established on how to respond to these signals. Therefore, our website does not currently recognize or respond to these signals, but The Customer Framework will reassess its response approach once a standard is established. However, at this time you can generally express your privacy preferences regarding the use of most cookies through your web browser.

2.4 How to accept or refuse cookies
If you do not want to receive cookies from our website, you may set your browser to refuse cookies or to notify you when you receive a cookie, which you may then accept or refuse upon such notice. You can also generally set your browser to turn off cookies. To understand how to do this, please consult your browser’s “Tools” section, or any other similar heading.

We recommend that you leave the cookies active. Bear in mind that if you block, turn off or otherwise reject our cookies, some web pages may not display properly or you will not be able to use any website services that require you to sign in.

If you object to having cookies placed on your machine, you need to disable them. In order to do so, please follow the relevant instructions depending on your browser:

2.5 Third Parties
Like many organizations, we use third-party suppliers to collect, use and otherwise process Personal Data on our behalf. Our practice is to require such third parties to handle Personal Data in accordance with The Customer Framework’s Privacy Policy.

3.0 Your consent
By submitting your information you consent to the use of that information as set out in this Privacy Policy Statement. If we change our Privacy Policy Statement we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times.
Please note that continued use of this web site will signify that you agree to any such changes.

We may share your information with subsidiaries, parent and associated companies, but we will not share your information with other third parties except when you have granted us permission, for example by registering for an event or downloading a hosted whitepaper where we may share your contact details with sponsors. We may also share your details under special circumstances such as when we believe in good faith that it is required by law.

3.1 Use of Sensitive Personal Data
As a general rule, The Customer Framework does not collect “Sensitive Personal Data” through its website. “Sensitive Personal Data” means Personal Data concerning racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, or concerning health or sex life. By volunteering unsolicited sensitive Personal Data to us (e.g., by submitting your resume or a job application online), you expressly consent to your Personal Data being used as described in this Policy.

For the avoidance of doubt it should be noted that we do not store credit card details and will not share any payment details (if required) with any third parties.

4.0 Data Security and Integrity
The Customer Framework uses various technological and procedural security measures in order to protect the Personal Data we collect, use or transfer from loss, misuse, alteration or destruction. However, you should be aware that, due to the open and unsecured character of the Internet, The Customer Framework cannot be responsible for the security of transmissions of the Personal Data over the Internet.

5.0 Sale of business
In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers’ advisers and will be passed on to the new owners of the business. It is therefore intended that any consents given above or on the relevant pages will benefit any purchaser of our business.

6.0 How to get in touch
(including requests regarding personal data access, correction, update and deletion)

Subject to applicable law and certain exemptions, you may have the right to access, rectify, oppose the processing, or delete your Personal Data.In order to exercise these rights so that updates, corrections and/or deletions can be made in accordance with applicable law, you can get in touch by sending an email to or write to us at the above address.

TCF Disclaimer

The information contained in this site is provided for informational purposes only, and should not be construed as legal advice on any subject matter.

You should not act or refrain from acting on the basis of any content included in this site without seeking legal or other professional advice. The contents of this site contain general information and may not reflect current legal developments or address your situation. We disclaim all liability for actions you take or fail to take based on any content on this site.

This site contains links to other web sites. We are not responsible for the privacy practices or the content of such web sites, and we do not endorse such sites.

Copyright and Reproduction Notice

Copyright © 2016, The Customer Framework Ltd. All rights reserved.

Any reproduction of any content of this site is prohibited other than reproductions for individual, non-commercial, and informational use. This limited permission to recopy does not allow you to modify or incorporate any portion of the contents in any work or publication regardless of the medium. You may not recopy and share reproductions with a third party.

The Customer Framework Blog Content
All blog content is provided for informational purposes only; it is not legal advice and may not be relied upon as such. The Customer Framework makes no representations as to the accuracy, completeness, suitability, or validity of any information within the blog content and will not be liable for any errors or omissions in them for delays in publication of information, or for any losses, injuries, or damages arising from the display or use for any other reason whatsoever. No endorsement of any product or service mentioned within the blog content is expressed or implied. All information is provided on an as-is basis. Linked resources are beyond the control of The Customer Framework, and The Customer Framework shall have no responsibility whatsoever for the acts or omissions of such third parties. Comments and blogs are solely the work of their authors and as such do not necessarily reflect the views of The Customer Framework Ltd. Neither the use of content provided on the blogs nor the submission of any information through the blogs creates any relationship between you and The Customer Framework.

Please be aware that any information that you provide through the blog is not secure and it is not privileged or confidential. In fact, by posting you intend that your comment be displayed so that others can read it and comment on it.

The Customer Framework reserves the right to edit submissions for any reason at its sole discretion.