Podcast: Data and Technology in Customer Management 2016-2020

dataReview2Thanks to those of you who attended the Clustre* breakfast session on 30 November.  For those who didn’t make it, Neil Woodcock and Andy Green discussed headline findings from The Customer Framework’s major research programme entitled ‘Data and Technology in Customer Management 2016-2020’.  This large study was carried out in the summer 2015 across multiple sectors and geographies.  Here is a brief podcast about the research organised hosted by Ian Spencer from Clustre.


The Customer Framework is a member of the Clustre innovation community, a collection of specialist firms delivering inspired solutions to some of today’s most demanding business challenges.