Who We Are?

The Customer Framework (TCF) is a consultancy with a brilliant reputation with clients. It helps large, complex organisations identify and build the strategy, roadmap, organisation and capabilities required to deliver data-driven customer engagement at scale, profitably.  Our agile methodology is designed to provide exceptional clarity about priorities and deliver the earliest possible commercial benefit for our clients.  Our organisational design methodology results in high performing teams which hit the ground running from day 1. TCF are a management consultancy firm within the Dentsu Aegis Network.


TCF’s London Offices;  Regents Place, 20 Triton St, London, NW1 3BF

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TCF’s input and work on the initial business requirements for our digital stack enhancements, process design and in shaping the policy shifts necessary, was invaluable.  We would not be where we are today without the clarity of vision TCF provided us in these areas.

Global Head of Data and Precision Marketing, Premium alcohol beverages company