Who We Are?

The Customer Framework (TCF) is a consultancy with a brilliant reputation with clients. It helps large, complex organisations identify and build the strategy, roadmap, organisation and capabilities required to deliver data-driven customer engagement at scale, profitably.  Our agile methodology is designed to provide exceptional clarity about priorities and deliver the earliest possible commercial benefit for our clients.  Our organisational design methodology results in high performing teams which hit the ground running from day 1. TCF are a management consultancy firm within the Dentsu Aegis Network.


TCF’s London Offices;  Regents Place, 20 Triton St, London, NW1 3BF

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TCF have been committed and dedicated partners and provided essential expertise to ensure our business is now well on the path to best practice with Data-driven Precision Marketing.

I would not hesitate in recommending TCF to any client looking for a trusted partner to drive their Digital Transformation journey.

Global Head of Connections, Digital & Media Global Marketing & Commerce, Large Consumer Packaged Goods client