Who We Are?

The Customer Framework (TCF) is a consultancy with a brilliant reputation with clients which helps large, complex organisations identify and build the strategy, roadmap and capabilities required to deliver customer engagement at scale, profitably.


TCF London offices

The Customer Framework helped BP develop my strategy and prioritise the key actions. The plan was powerful in its simplicity and its focus on both customers and business performance.

Jurgen Bloemers, Marketing & Card Director, Retail BP international