Who We Are?

The Customer Framework (TCF) is a consultancy with a brilliant reputation with clients. It helps large, complex organisations identify and build the strategy, roadmap, organisation and capabilities required to deliver data-driven customer engagement at scale, profitably.  Our agile methodology is designed to provide exceptional clarity about priorities and deliver the earliest possible commercial benefit for our clients.  Our organisational design methodology results in high performing teams which hit the ground running from day 1. TCF are a management consultancy firm within the Dentsu Aegis Network.


TCF’s London Offices;  Regents Place, 20 Triton St, London, NW1 3BF

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We have worked with TCF over the last 6 years to provide consultancy and subject matter expertise on our Digital and Precision Marketing Transformation program.

TCF act as trusted advisers and I would highly recommend TCF to clients seeking an agile and effective consultancy with a proven way of working and framework that delivers real and actionable outcomes.

Global Director Digital Marketing and Technology, Major soft drinks supplier