How to make change happen…

…and make it stick

From our numerous engagements helping organisations transform their organisation to be future fit in the digital world, it is clear that, whilst organisations generally know what processes and systems need to change, many fail to understand HOW to make the changes happen in reality.  Our extensive SCHEMA® benchmark base suggests that many organisations are struggling to identify and address disruptive industry challenges and grasp new commercial opportunities in this increasingly data-driven, digital world.

A recent McKinsey study found that 70% of digital transformations fail because they focus on technology first, wasting a staggering $700bn of the $1.3tn invested in digital transformation in 2018.  Furthermore, research published in HBR showed that companies undertaking a transformation focused on culture were 5x more likely to achieve breakthrough performance vs companies that neglected culture.

The TCF approach to business transformation addresses these challenges; looking at the entire business system, to make change happen, and make it last.  Starting with the customer needs and considering how to meet them profitably, we create a target customer experience.

This ensures:

– Policies support the desired way of working

– Business Processes deliver the experience

– Organisation behaviour makes it easy to form agile, effective teams able to deliver the experience and react quickly to market stimuli

– Platforms enable the processes effectively and efficiently

– People are both able to, and want to, use the platforms & follow the processes


Transformations have a high chance of failure if they just focus on Tasks & Processes – experiencing a 33% success rate, but a much greater chance of success (70%) is achieved if they focus both on Task & Processes and on ‘Organisational Health’ to embed lasting change*.

Organisational health is mostly influenced by ‘leadership behaviours not supporting change’ and ‘employee resistance to change’.

At TCF, we work on delivering both the Tasks & Processes (e.g. products, processes, systems, structures) which drive commercial value and the Organisational Culture that delivers it.

We have a proven framework to help organisations transform successfully.  It is built on the four pillars that either drive or undermine transformation:  Leadership, Process, People and Operational efficiency.  By getting these right, organisations have a more effective and efficient business and a futured proofed strategy that enables them to better connect with their customers and prospects.  Getting any of them wrong means risking being a part of the billions of dollars of wasted digital transformation money.



This 10-step model is proven to help maximise the chance of successful transformation:

Click here to download a copy of this article.