The Customer Framework (TCF) specialises in helping large organisations deliver profitable business growth by transforming their data-driven Marketing organisation and capabilities to take advantage of an ‘always-on’, super-connected world. We are a technology agnostic consultancy.
What Do We Do?
Build organisations and capabilities required to deliver profitable customer experience.Learn more
Why Are We Relevant?
Revolution not evolution in the way organisations, and customers engage.Learn more
So How Do We Do It?
Winning hearts and minds and delivering value, quickly.Learn more
What Are The Benefits?
Better acquisition, retention, value development and/or lower costs.Learn more
Why Are We Unique?
Our people, our IP, and the way we work.Learn more
Who Do We Do It For?
Large and complex organisations all around the world.Learn more
Data and IT in Customer Management 2016- 2020 Research
One of the world’s largest studies contains detailed responses from 300 large organisations across the world about their ambitions for the use of data and IT in engaging customers, where they are now, and the major barriers they face.
For a copy of the report on your sector, please email us.