The Customer Framework (TCF) specialises in helping large organisations deliver profitable business growth by transforming their data-driven Marketing organisation and capabilities to take advantage of an ‘always-on’, super-connected world. We are a technology agnostic consultancy.
What Do We Do?
Build organisations and capabilities required to deliver profitable customer experience.
Learn moreWhy Are We Relevant?
Revolution not evolution in the way organisations, and customers engage.
Learn moreWhat Are The Benefits?
Better acquisition, retention, value development and/or lower costs.
Learn moreSCHEMA RESEARCH
RESULTS
Data and IT in Customer Management 2016- 2020 Research
One of the world’s largest studies contains detailed responses from 300 large organisations across the world about their ambitions for the use of data and IT in engaging customers, where they are now, and the major barriers they face.
Fascinating insights.
For a copy of the report on your sector, please email us.