James became part of the extended Customer Framework team at the beginning of 2008 when he established Touchpoints Consulting & Communications. Since then he has been helping clients in the GCC, North African, Central European and Asia Pacific markets realize their Customer Management aspirations. He brings a decidedly customer-centric viewpoint to customer management and helps clients realise the potential of communications to create and manage moments of truth. He has also run innovation workshops for some of the regions larger brands and governments. His current clients include Automotive, Media, Governmental and Financial services.
James is a regular speaker at client and industry events. He also has a passion for the Environment and assists clients with the development of their sustainability strategies and the integration of these with their customer and partnership strategies. Prior to establishing Touchpoints James worked for the Ogilvy Group for 17 years, most recently as the Chief Executive Officer of OgilvyOne Middle East.
james@touchpointsconsulting.com
www.touchpointsconsulting.com