SCHEMA engagements are always surprisingly rapid considering the depth of insight and quality of thought for which our practitioners are continually recognised. This is due, at least in part, to the highly structured approach adopted and the careful planning that takes place at the beginning of each engagement.
The Customer Framework (TCF) approach is based on a clear recognition of clients’ time pressures and is individually tailored to take account of their challenges in areas like workshop fatigue or interview overload. A typical high level plan is shown here but this will adapt depending on specific timing imperatives or extended periods to access key individuals or source analytical data.
It is this mix of highly structured modules of activity and a very flexible way of fitting them together that ensures clients have the best possible chance of getting what they need; when they need it without TCF or the client ever having to take quality-impacting short-cuts.