SCHEMA Customer is made up of a number of separate but deeply integrated modules that address different parts of the challenge of building an organisation’s framework for Customer Centricity.
Where previous projects or a client’s separate work has already addressed some of these areas individual SCHEMA Modules can be used extremely effectively on their own. However when used together they provide a complete solution that is truly greater than the sum of the parts.
- Assessor Benchmarker to build and benchmark an objective and quantified understanding of current capability
- Vision Shaper to define and create alignment behind a vision for what Customer Centricity needs to look like within the organisation
- Value Estimator to put a realistic prediction in place for the uplift in performance and the financial value of achieving the vision