The SCHEMA® process delivers robust and transparent recommendations of the key capability areas that should be addressed to improve Customer engagement and increase financial performance across the business. These can be used to test the validity of, or define, any existing transformation programme. The SCHEMA® Roadmap process uses all of the inputs provided by other Modules by taking into account the gaps that exist between the ‘as is’ situation and the required ‘to be’ vision and the customer engagement strategies emerging from the Value Estimator.
Our analysis of successful transformation programmes clearly demonstrates that the Roadmap is best defined in a structured workshop with key stakeholders, using a trusted and highly effective process.
After the workshop, a detailed plan of the capability build programme is produced.