Who We Are?

The Customer Framework (TCF) is a consultancy with a brilliant reputation with clients which helps large, complex organisations identify and build the strategy, roadmap and capabilities required to deliver customer engagement at scale, profitably.


TCF London offices

GM in the Middle-East has been working with TCF for over 5 years now. They have been involved in a wide range of work under the heading of Customer Management. The quality of their work is consistently excellent and they can always be relied upon to challenge the status quo and to sometimes push us outside of our comfort zone which we welcome. Their knowledge of best practices from many industries and many markets helps to bring their recommendations alive and give us confidence that recommendations are robust.

Shereen Harris, Head of Customer Experience

GM Middle East