The Customer Framework (TCF) has developed its own Knowledge Base to support all of the services it provides from the SCHEMA Toolset right through to our Thought Leadership level of consulting engagements. Our aim is to continually gather, process and store high-value knowledge ‘nuggets’ which quantify customer management performance and describe its key elements so that our consultants and partners are able to make better and more convincing recommendations to clients.
The Knowledge Items fall under four main categories:
- Specific Customer Related KPIs and examples of where uplifts in these KPI’s have been achieved in the real world to act as precedents for those improvements forecast for our clients.
- Capability Benchmarks from our assessment clients that clearly and objectively show what other organisations are actually doing in terms of over 400 Customer Management practices.
- World-Class Exemplars of our core practices and of any other practices that have clearly been shown to add value to the organisations executing them.
- Links to key articles and papers, many of which are not widely available, that provide deeper insight and support to the recommendations that we commonly make to clients.
Imagine this;
Would it be valuable if you knew; (1) that compared to a world class set of companies, you a top benchmark performer in the way you manage customers but that... (2) you are relatively weak in the way you manage high value customers. Would it be even better if you (3) knew best in class retention rates in your sector from around the world so could understand the uplift possible if you redesigned the high value customer experience and (4) could model alterative scenarios of the commercial benefit of different approaches to high value customer retention? Finally, would it be useful to convince leaders and other colleagues by providing; (5) a selection of powerful supporting practices from other companies and (6) delivering a supporting respected 3rd party research documents describing the long-term strategic worth of high value customer retention in your sector?
Working with TCF, we can give you this information, rapidly and professionally. Find out more by clicking the SCHEMA Toolset link below.
Our knowledge base, in combination with our SCHEMA Toolset, can deliver this level of value enhancing information to your organisation.