Why use TCF? Our consultants are experienced, industry experts with access to objective benchmarking data and deep knowledge resources that help your organisation achieve inspiring, practical and financially beneficial outcomes at a fraction of the time and cost of other consultancies.
 

We are passionate about helping large organisations and brands engage, win, keep and develop the right customers, consumers, influencers and advocates, cost effectively, by integrating traditional customer management and consumer engagement with evolving social business techniques. From customer strategy development through to implementation we help our clients deliver sustainable improvements in their customer P&L by developing world class customer management capability. TCF applies licensable, proprietary intellectual property including our revolutionary SCHEMA toolset allowing us to rapidly identify issues and opportunities, model the potential financial benefit and help plan and implement the change required to drive increased and sustainable incremental profit and brand value.

We help our clients succeed by focusing on doing the right things first to develop customer experience, commitment and advocacy. Why? Because we know from our world class benchmarking and research that this is better for customers and colleagues. It is also better for investors, who then achieve sustainable returns from those companies whose resources are strongly focussed on meeting their customers' needs profitably.